FAQ

Frequently Asked Questions (FAQ)

1. How can I contact you?
   You can reach out to us anytime via our Contact Us page or email us directly at support@loungeluxuries.com. Our support team typically responds within 24–48 hours.

2. Where are your products shipped from?
   We work with a network of global suppliers, and our products are shipped from warehouses located in the U.S., Europe, and Asia, depending on your location and product availability.

3. How long does shipping take?
   Shipping usually takes between 7–15 business days. Delivery times may vary depending on your location and product demand.

4. Do you offer international shipping?
   Yes, we ship internationally. Shipping times and fees may vary depending on the destination country.

5. Can I get a refund?
   Absolutely. We offer a 30-day refund policy. If you are not satisfied with your order, you can request a return within 30 days of receiving it. Please visit our Refund Policy page for more details.

6. What should I do if I receive a damaged or incorrect item?
   If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with photos, and we’ll make it right.

7. Can I cancel or change my order?
   Orders can only be changed or canceled within 12 hours of being placed. After that, your order will already be in processing and cannot be modified.

8. How do I track my order?
   Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can use this to monitor your delivery status at any time.

9. Are your products covered by a warranty?
   Some products may come with a manufacturer’s warranty. If applicable, warranty details will be listed on the product page.

10. Do you offer discounts or promotions?
    Yes! We frequently run promotions and offer exclusive deals to our email subscribers. Be sure to sign up for our newsletter to stay updated.